Cynthia Bush

Director of Customer Experience @Coach

Jacksonville, FL, US
MOBILE NUMBERS
+17•••••••48

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WORK HISTORY

Sep 2021 — Present

Director of Customer Experience @Coach

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Jacksonville, FL, US

EDUCATION

N/A

Tennessee Temple University

Other, Elementary Education for the Hearing Impaired

SKILLS

StrategyRecruitingCultural TransformationBenefits AdministrationContact Center StrategyCrmContact Center TechnologyAnalysisContact Center ManagementVendor ManagementCustomer ServiceContact Center TransformationCustomer Relationship Management (Crm)Strategic PlanningProgram ManagementManagementStrategic Sales PlansProcess ImprovementLeadershipChange ManagementBusiness Process ImprovementBusiness DevelopmentCall CentersProject ManagementOutsourcingIT StrategyContact Center OperationsBusiness ProcessSales

ABOUT CYNTHIA BUSH

I am an experienced operations and organizational improvement strategist with 20+ years of global leadership success driving customer, employee, and stakeholder satisfaction. My expertise spans enterprise change management, leadership development, training, and process optimization, with a proven ability to influence at the C-Level and deliver measurable results.Highlights of my career include:Oversight of P&L up to $12B and leading initiatives that saved millions through process improvements.Managing domestic and international teams of up to employees.Designing and implementing leadership development strategies at The Walt Disney Company, including groundbreaking CRM delivery and enterprise learning solutions.I am passionate about creating inclusive, success-based cultures and leveraging data-driven decision-making and emotional intelligence to transform organizations. Certified in Lean Six Sigma Black Belt and PROSCI Change Management, I thrive in environments that demand innovation, agility, and strategic vision.Let’s connect if you’re looking for a leader who can drive organizational transformation and elevate performance.

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