Cindy Mills

About Cindy Mills

With extensive experience across various business sectors—including cloud solutions, high-tech software, education, healthcare, legal, and travel and hospitality—I specialize in building and optimizing operational strategies that deliver measurable impact. Throughout my career, I’ve honed a flexible, solution-oriented approach that thrives in dynamic environments, whether in a scaling startup or an established organization.In my most recent role, I established the Professional Services Operations department from the ground up, serving as a key member of the Leadership Team. In this role, I contributed to offsite strategy planning sessions, process development, and KPI formulation. By implementing custom systems in Kantata, Jira, and Asana, I streamlined resource planning, reduced response times, and enhanced financial forecasting capabilities. My certifications in Lean Six Sigma and Scrum complement my focus on defining essential data and implementing effective tracking systems. This data-driven edge enables me to identify and implement sustainable improvements, facilitating informed strategic decisions that drive organizational success.Key Strengths and Achievements:•Startup Agility: Experienced in fast-paced, high-growth environments, I quickly adapt to shifting priorities and find scalable solutions that support growth.•Leadership: Known for creating unity from silos and bringing calm to challenging situations, I lead high-performing teams focused on efficiency and results.•Stakeholder Impact: With a collaborative and approachable style, I foster strong relationships, delivering thoughtful solutions that resonate with clients and stakeholders.Passionate about finding innovative solutions and turning ambiguity into clarity, I’m always eager to connect with fellow professionals in operations, project management, and resource management. Let’s share insights and explore strategies that drive efficiency and deliver lasting impact.

Experience

1. Professional Services Strategy & Operations Manager

   Instructure

   Feb 2025 — Present

Education

• Cottey College

  Associate's degree

  1990 — 1992

• Portland State University

  Bachelor of Arts - BA

  1992 — 1994

• SWAC

  Master of Science - MS

  2003 — 2006

Skills

• Homeopathy
• Entrepreneurship
• Acupuncture
• Public Speaking
• Event Management
• Wellness
• Digital Marketing
• Press Releases
• Photography
• Brand Development
• Adobe Creative Suite
• Account Management
• Blogging
• Social Networking
• Strategic Partnerships
• Small Business
• Social Media
• Newsletters
• Herbs
• Social Media Marketing
• Advertising
• Marketing Communications
• Facebook
• E-Commerce
• SEO
• Detoxification
• Wordpress
• Marketing Management
• Online Marketing
• Email Marketing
• Sem
• Copywriting
• Web Design
• Online Advertising
• Public Relations
• Media Relations
• Marketing