Cynthia D.

Role
Customer Care Manager at Hilton
Location
Raleigh-Durham-Chapel Hill, NC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Cynthia D.

At the heart of my professional journey lies a deep-seated commitment to fostering…

Experience

  1. Customer Care Manager

    Hilton

    Mar 2019 — Present · US

    Promote brand loyalty by responding to customer inquiries and resolving complaints promptly• Provide and process information in response to inquiries, concerns and requests about services and products by interacting with customers • Process customer account changes with proprietary software while demonstrating a strong record of accomplishment for working collaboratively on cross-functional teams• Achieve high satisfaction score by consistently resolving first-call issues swiftly

Education

  • Hampton University

    Bachelor of Science

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Cynthia D. — Customer Care Manager at Hilton in Raleigh-Durham-Chapel Hill, NC, US | Unifers