Troy Taylor

About Troy Taylor

Greetings, My career in technology started in 1993 where I attended Texas Southern University. Although I was not able to finish school at the time due to financial related issues, I would finish my degree in 2014 earning a AS in Network Administration and a Bachelor of Science in Cyber Security. I decided in my spare time to help kids who have special needs by coaching in 2017 because I love children. Currently I am pursing my Master of Education with focus on coaching work with kids with Autism, Anxiety, and other special needs. I put together a video that I filmed and edited below of the team that I coached. I hope you enjoy it. Some of my other work is below as well. Troy Taylor Sr.Troy Taylor Sr.

Experience

1. Senior Support Technician

   Palmetto Gba

   Apr 2022 — Present · Columbia, SC, US

   Senior Support TechnicianPalmetto GBA · Full-timeApril 2022 – Present (3 years, 11 months)Columbia, South Carolina Metropolitan Area · Remote2023–2025: CMRS SupportSenior System Support TechnicianHandled daily email requests from customers (nurses, managers) on patient data, including ETL assistance.Conducted daily meetings with the Scrum Master to review requests and claims.Monitored Splunk/AppDynamics for EMS application traffic and support.Participated in team meetings for goal reviews.Supported developers in production/test environments, tracking issues.Managed MEDASYS requests and customer tracking.Verified mass output of patient letters.Reviewed Oracle EMS counts for checklist accuracy.2022–2023: CBIC SupportSenior System Support Technician (WebApp Support)Provided operational support for the CBIC Division.Created and tracked ARs/CRs, forwarding to PO and recording transactions.Collaborated on Purchase Order Requests with quotes from the PReq Department.Handled laptop replacements, software deployment, asset management, and IT tickets.Used IBM RACF for ticket submission and tracking.Managed security/system admin requests, updated training documents.Filtered/tracked software/hardware tickets.Utilized Agility app for request monitoring and closures.Created network and JFrog access requests.Key SkillsDatabase & Data: Oracle Database, Data Analysis, ETL ProcessesMonitoring & Security: Splunk Cloud, AppDynamics, Cybersecurity, Cloud Security, Internet Security, Info SecTools & Software: Agile Methodologies, SDLC, SaaS, JFrog/Artifactory, IBM RACF, MEDSYSMicrosoft Suite: Office 365, Excel, Word, PowerPoint, Outlook, ProjectDomain Knowledge: Medicare Part B/D, Medical TerminologyOther: Technical Assistance, Service Desk, Training, Business/Product/Web/Staff Development

Education

• ITT Technical Institute

  Bachelor’s Degree, Cyber/Computer Forensics

  2014

• Northcentral University

  Master of Education - MEd, Coaching

  2018 — 2026

• Texas Southern University

  Bachelor of Applied Science (B.A.Sc.), Computer Science

  1993 — 1996

Skills

• Linux System Administration
• Microsoft Exchange
• Network Administration
• Strategic Planning
• Network Security
• Microsoft Sql Server
• Training
• Testing
• Asset Managment
• Networking
• Security
• Active Directory
• Xp
• Autocad
• Computer Hardware
• Microsoft Word
• Microsoft Excel
• Software Documentation
• Windows 7
• Video Editing
• Troubleshooting
• Computer Security
• Cyber-Security
• Fiber Optic Cable
• Norton Ghost
• Red Hat Linux
• Asset Purchasing
• Lan-Wan
• Citrix
• Software Installation
• Vmware
• Ms Project
• Antivirus
• Windows
• Sql
• System Administration
• Video Production
• Operating Systems
• Management
• Java