Benjamin B.
Cybersecurity Student | BS in Information Assurance (In Progress) | Certified in Security+, CC, A+ | Cyber Defender | Skilled in IT Support & Digital Asset Protection | Open to Opportunities
- Role
- Cs Reliability Agent at Charter Communications
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Benjamin B.
I am a cybersecurity-focused technical professional with experience in advanced…
Experience
Cs Reliability Agent
Aug 2025 — Present
Provide technical support to residential customers, ensuring the reliability of Spectrum’s Internet, Voice, and Video services. Responsibilities include: • Technical Troubleshooting & Diagnostics: Resolve connectivity issues involving broadband networks, modems, routers, and VoIP systems. • Networking Fundamentals: Apply knowledge of TCP/IP, DNS, DHCP, and signal path diagnostics to restore and optimize service performance. • Cybersecurity Awareness: Verify account security, protect customer data, and follow secure handling protocols in compliance with industry standards. • Incident Response & Problem-Solving: Identify service-impacting issues, escalate when necessary, and apply structured troubleshooting to minimize downtime. • High Volume Customer-Facing IT Support: Communicate technical solutions clearly to non-technical users while maintaining a focus on service reliability and customer experience. • Metrics & Monitoring: Meet and exceed KPIs such as first-call resolution, SLA adherence, and service quality standards.
Education
Western Governors University
Bachelor of Applied Science - BASc, Cybersecurity and Information Assurance
Wake Technical Community College
Associate's degree, Cybersecurity
2020 — 2023
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