Christine Young

About Christine Young

I have three tracks of work going on right now - A.) Moderating a Continuous Research…

Experience

1. Founder

   Qualitative Research Shop, Llc

   Jan 2008 — Present · San Francisco, CA, US

   Lately I\'ve been assembling registered voters to act as jurors so that litigators can practice their cases at mock trials. Turns out that finding participants who can survive voir dire is a lot like gathering the correct target audience respondents for your research study. UX is a team sport: I enjoy exploring ways of working, helping teams to use research as a catalyst for change. I show teams how to put \"the user\" in UX by way of regular practice.I\'m a qualitative researcher who specializes in UX and hybrid research methods. I love going into the field and observing how people are using your product, service, app or site. I specialize in strategic ethnographic research, usability studies, Do-It-Yourself Research methods and teaching you how to deploy them for yourself. I\'ve got 20+ years experience and am still learning new things everyday. I\'ve just completed a contract working with a dynamic team of designers within the CXRD group at Viasat, who\'ve fully embraced the \'democratize research\' ethos. I worked on product strategy, research methods, tools, process, and most importantly, we had fun while solving customers\' problems. Pre-pandemic clients included: 2018/2019 ThorToken, a bitcoin engine for the gig economy, and Leafly.com, an online aggregator of all things cannabis related. 2016/17 include GapLabs, BoomtownROI,(a real estate back-end platform provider) Google\'s educational app Primer, and Shopkick, the app that rewards you for shopping.

Education

• University of California, Santa Cruz

  Bachelor of Arts (B.A.)

  1992 — 1995

• Patch American High School - Vaihingen, Germany

  Humanities & Liberal Arts

  1986 — 1988

Skills

• User Experience Design
• Ethnography
• User Experience
• Competitive Intelligence
• Wireframes
• Survey Research
• Market Research
• Online User Experience
• Usability Testing
• Stakeholder Workshops
• Mobile Applications
• Analytics
• Eye Tracking
• Contextual Inquiry
• Business Intelligence
• Strategy
• E-Commerce
• Paper Prototyping
• Heuristic Evaluation
• User Interface Design
• Persona
• Qualitative Research
• Management
• Information Architecture
• Diary
• Observational Studies
• User Journeys
• Co-Creation
• Integrated Marketing
• Card Sorting
• Public Speaking
• Mobile Devices
• User-Centered Design
• Focus Groups
• Observational Research