Jamie Whitty
Vice President of Sales @Cxai Inc
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WORK HISTORY
Vice President of Sales @Cxai Inc
Toronto, ON, CA
At CXAi, we transform customer experience by combining the power of cutting-edge technology with the human touch. From startups to established enterprises across multiple industries, we deliver tailored solutions that elevate customer interactions, streamline operations, and drive measurable success.With a global reach across 11 countries, multilingual fluency in 87+ languages, and over 2,200 skilled professionals,#CXAi bridges the gap between technology and empathy to create exceptional outcomes. Whether it\'s live agent support, digital solutions, consulting, or shared services, we partner with businesses to build ROI-driven roadmaps that truly make an impact. Global reach across 11 countries, multilingual fluency in 87+ languages, and over 2,200 skilled professionals Multi-vertical expertise that drives success—from startups to retail, healthcare, and government We create ROI-driven roadmaps that align technology investments with your business goalsOUR SERVICES Live Agent Support (Customer Care, Sales, Retention, and Technical Support) Digital Solutions (Automation, Agentic AI, Bots, IVR) Consulting (Quality Assurance, Technology Development, Operational Consulting) Shared Services (Workforce Management, Analytics, Training, Quality as a Service) Multilingual and Multi-Vertical Expertise Visit us: Contact us: Learn more about our services: CXAi redefine your customer journey—because optimized CX isn’t just a service, it’s a strategy for growth!
EDUCATION
Cape Breton University
Business Administration, Marketing
SKILLS
ABOUT JAMIE WHITTY
An award-winning Enterprise & Mid-market Sales Executive, Trusted Advisor and Tech-entrepreneur with over twenty+ years of Sales, Client Services and Digital Transformation experience, leading and directing the Customer Experience, IT & Digital Transformation strategies for industry leading multinational, national and regional segment leaders within the technology, fintech, automotive, telco, communication & media, consumer electronics and financial services industries.Based in Nova Scotia, Canada I’ve held senior sales roles with industry-leading technology, BPO, CX and communication companies including Sprint Canada/Rogers, Minacs, Concentrix and TTEC and now I\'m leading the sales efforts as Vice President of Sales with CXAI. As an avid fan of coaching youth, supporting the arts and enjoying the outdoors, I’ve enjoyed calling Nova Scotia home alongside my family. • A highly analytical, process and results-driven sales hunter, driving all stages of the sales cycle including digital B2B lead generation, sales and marketing funnel development, targeted account-based sales planning and sales forecasting and budgeting• Strong experience in identifying, cultivating and successfully winning complex outsourcing (BPO-CX /CRM/CCaaS/SaaS) engagements, with industry leading North American enterprise and SMB clients (Fortune within the technology, financial, communication & media, consumer electronics and IoT industries.*Average TCV:$20MM-$30MM• Led a successful team of strategic business partners in 2002 in creating a technologically advanced business plan and raising the necessary capital ($2 Million) to launch the operations of an ASP/CX SaaS (On-Demand/VoIP enabled) Contact Centre Solution Provider. Sales Win - Canada’s largest and most innovative, Digital Bank. CX and Digital Transformation pursuit and win incorporating Omni, CRM and Digital Analytics generating a complete 360-degree view of the customer and backed with advanced cyber security technologies and infrastructure. Supported with advanced operational analytics, the Digital Transformation generated and sustained impressive retention, CSAT/NPS and productivity gains through AI-driven self-serve innovations. Sales Win - CX and Digital Transformation pursuit and win involving a BPO and Digital CX solution for one of the largest loyalty programs in Canada. Our solution incorporated Omni channel, CRM deployment and integration and Digital Analytics, generating a complete 360-degree view of the customer journey.
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