Christine Wright
Customer Experience Analytics
- Role
- Independent Consultant at Customer Contact Insights, Inc
- Location
- Milan, IN, US
- LinkedIn followers
- 500 followers
About Christine Wright
As a Principal Customer Experience (CX) Strategist, Consultant and Business Executive, I bring 25+ years of enterprise-level experience, actively consulting and working with Fortune 500 and companies to develop a data and analytically driven approach to executing their marketing, sales and service strategies – ultimately with the goal of becoming truly customer centric organizations.Over the course of my career, I have delivered numerous successful engagements with clients to identify high-impact Customer Experience opportunities that map to strategic leverage points within their current operations and business processes, as well as overcome the executional challenges associated with those initiatives. My specific area of expertise is helping businesses uncover data insights and assist them with operationalizing those insights to achieve transformational business outcomes utilizing advanced analytics (including ML/AI techniques) and customer engagement enabling technologies.
Experience
Independent Consultant
Customer Contact Insights, Inc
Feb 2024 — Present · Cincinnati, OH, US
Education
The University of Kansas
Master of Science (M.S.) - Marketing Reserach, Marketing Science
University of Kansas - Graduate School of Business
MS/BS/BA, Masters of Marketing Sciences, Business Science and English
1975 — 1981
Skills
- Go-to-Market Strategy
- Sales
- Direct Sales
- Analytics
- Thought Leadership
- Business Strategy
- Program Management
- Direct Marketing
- Outsourcing
- Saas
- Management Consulting
- Multi-Channel Marketing
- Competitive Analysis
- Customer Experience
- Start-Ups
- Creative Direction
- Team Management
- Integration
- Database Marketing
- Marketing
- Call Centers
- Business Development
- Product Management
- Project Management
- Marketing Research
- Crm
- Lead Generation
- Vendor Management
- Customer Acquisition
- Consulting
- Strategic Partnerships
- Business Intelligence
- P&L Management
- Leadership
- Bpo
- Professional Services
- Enterprise Software
- Process Improvement
- Cross-Functional Team Leadership
- Marketing Strategy
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