Charles Wright

About Charles Wright

With over three years of experience as a Senior Product Owner at Delta Dental of Michigan, expertise lies in leveraging agile methodologies to deliver innovative dental solutions tailored to client needs. Contributions focus on strategic product lifecycle management and aligning cross-functional teams to achieve business goals. Previous roles, including Product Manager at JATO Dynamics, have strengthened skills in product discovery, delivery, and road-mapping. Proficiencies in Microsoft Dynamics 365, PeopleSoft CRM, and IT solutions reinforce a commitment to driving impactful product strategies and fostering collaboration across teams.

Experience

1. Senior Product Owner

   Delta Dental of Michigan

   Jul 2022 — Present · Okemos, MI, US

   Coordinated release schedules for 400+ features and 200+ projects in 2025, increasing stakeholder satisfaction by 13%• Led Agile ceremonies for teams of 18+ engineers and developers, improving sprint performance and increasing productivity by 20% using Jira and Confluence• Conducted audits of product documentation and processes using Jira and Confluence, ensuring alignment with industry regulations and strengthening compliance controls• Used quantitative and qualitative data to increase feature adoption by 40%• Managed vendor partnerships and configuration processes, reducing delivery costs by 22% and saving one day of team effort per cycle• Owned the core product platform, aligning business and technology teams to deliver stable releases and improve cross-product integrations• Led sprint facilitation and backlog prioritization to improve team efficiency and streamline workflows while ensuring regulatory compliance• Collaborated with stakeholders to ensure compliance with internal policies and regulatory standards, enabling informed and aligned decision-making• Partnered with product teams and vendors to resolve issues 30% faster and improve product reliability• Implemented structured documentation and audit tracking in Jira and Confluence, reducing audit findings by 50%• Executed the product roadmap by defining requirements and prioritization matrices, accelerating delivery timelines by 20%

Education

• Schoolcraft College

  Business Administration and Management, General

  2018

Skills

• Refinance
• Data Analysis
• Finance
• Usda
• Financial Analysis
• Mortgage Lending
• Credit Analysis
• Credit
• Financial Modeling
• Fha Financing
• Va Loans
• Fha
• Performance Management
• Financial Services
• Employee Training
• Troubleshooting
• Sales
• Leadership Development
• Mortgage Banking
• Banking
• Call Centers
• Risk Management
• Team Management
• Loan Origination
• Residential Mortgages
• Portfolio Management
• Loans
• Microsoft Excel
• Management
• Real Estate
• Analysis