Cyndi Kwong

About Cyndi Kwong

Professional Summary:Detail-oriented Engineering Project Specialist with proven experience supporting cross-functional hardware programs at Apple. Skilled in budget tracking, procurement operations, invoice reconciliation, product security support, and program logistics within fast-paced engineering environments. Known for strong organizational discipline, data accuracy, and the ability to manage multiple priorities while partnering effectively with Engineering Program Managers, Finance, and global teams.EXPERTISE:• High level of integrity, dependable and trustworthy.• Balances and prioritizes multiples activities, tasks and resources.• Excellence customer service. NPS received 100% from Apple customer service.• Highly organized and self-directed and able to direct multiple project and peoplesimultaneously.• Strong ability to make long-term relationships with both internal and external crossfunctional teams.• Team player who can work independently.• Proficient in creative solutions, excellent communication, leadership skills, negotiations, innovative work practices and commitment to personal and professional excellence.• Created the energy and excitement around Apple products, providing the right technology business solutions for the business owners.Specialties: Language and Software thorough knowledge: Nimble; Agile (PLM Tool); Balance (eApproval), Excel, Word, MS Project, PowerPoint Presentation, Number, Pages, Keynote; Shipping Tool

Experience

1. Product Specialist

   Apple

   May 2014 — Present · Cupertino, CA, US

   Consistently ranked in the Top 5 performers, generating $1.5M+ annual revenue while exceeding performance metrics- Delivered tailored technology solutions by assessing customer needs and translating complex product capabilities into clear recommendations- Maintained a Net Promoter Score of 94, demonstrating exceptional communication and stakeholder engagement- Led high-impact product demonstrations, including Apple Vision Pro, incorporating feedback to improve execution- Recognized for self-direction, operational excellence, and sustained high performance.

Education

• Skyline College

  Certificate

  2010 — 2010

• Cal State East Bay- College of Business & Economics

  Certificate Project Management

  2019 — 2019

• Ohlone College

  Certification

  2011 — 2011

• California State University-East Bay

  BA

Skills

• Event Planning
• Business Planning
• Crm
• Lead Generation
• Vendor Management
• Negotiation
• Email Marketing
• Project Planning
• Marketing
• Account Management
• Networking
• Program Management
• Trade Shows
• Market Research
• Project Management
• Marketing Communications
• Cross-Functional Team Leadership
• Marketing Strategy
• Product Marketing
• Social Networking
• Social Media
• Cloud Computing
• Management
• Team Building
• B2b
• Social Media Marketing
• Customer Satisfaction
• Training
• New Business Development
• Product Management
• Public Relations
• Business Strategy
• Strategy
• Energy
• Customer Service
• Energy Efficiency
• Mobile Devices
• Event Management
• SEO
• Leadership