Basil Wheeler

About Basil Wheeler

SENIOR CLIENT SUCCESS EXECUTIVE I’m a senior business executive with more than 20 years of experience driving strategic planning, business optimization, and large‑scale operational transformation across multiple global industries. My expertise is anchored in Client Success, where I’ve led high‑performing teams and managed $200M+ account portfolios — consistently advancing revenue retention, elevating client satisfaction, accelerating adoption, and uncovering new growth opportunities.My core strength lies in translating strategy into actionable execution. I excel at influencing and aligning stakeholders, building scalable operating models, and strengthening the functions that support sustained business growth. Throughout my career, I’ve designed and implemented governance frameworks, built and led multi‑region teams, established best‑practice methodologies, optimized service delivery, and overseen multimillion‑dollar divisions with full P&L responsibility.I’m passionate about enabling teams, simplifying complexity, and delivering measurable, repeatable impact for clients and the business.Notable Areas of Expertise -Client Success Management (Leading & Establishing entire function)Client Experience & VOC Strategies & NPS StrengtheningBusiness & Project ManagementBusiness Optimization / Development Leadership DevelopmentIT Managed Service OperationsIT Support Services OperationsService Delivery ManagementFinancial / P&L ManagementGroup Strategy & Planning Operational Process Improvement Market Analysis Supplier/Vendor & Contract Management Resource Management / DevelopmentSales & MarketingLegal & Statutory Affairs Stakeholder Relationships / Joint Ventures / PRRisk Management & Mitigation Negotiations / NetworkingClient Relationship Development

Experience

1. Senior Client Success Executive

   ivision

   Jan 2026 — Present · CO, US

   As Senior Client Success Executive at Ivision, I am dedicated to delivering a true white‑glove client experience that strengthens relationships, ensures renewable revenue, and maximizes client lifetime value. I focus on driving adoption of our service offerings, proactively identifying strategic growth opportunities, and removing obstacles that impact satisfaction or performance. Through a blend of executive partnership, operational rigor, and trusted advisory, I create an environment where clients achieve their goals — and where long‑term loyalty and mutual growth thrive.

Education

• IE Business School Executive Education

  Executive MBA - Advanced Leadership Development

Skills

• Operational Excellence
• Leadership
• Sales Management
• Strategic Planning
• Project Management
• Client Relations
• Team Leadership
• Change Management
• People Skills
• Contract Negotiation
• Process Improvement
• Public Speaking
• Senior Stakeholder Management
• Business Strategy
• Business Process Improvement
• Crm
• Negotiation
• Marketing Management
• Strategic HR
• Training
• New Business Development
• Business Development
• Business Analyst
• Coaching
• Project Planning
• Leadership Development
• Itil Certified
• Management
• Team Building
• Management Consulting
• Strategy
• Executive Management
• Business Planning
• Operations Management
• Budgets