Charlotte van der Heide
Ups Technical Support Agent IT Help Desk Technician @UPS
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WORK HISTORY
Ups Technical Support Agent IT Help Desk Technician @UPS
Budapest, HU
UPS (United Parcel Service) is one of the world\'s largest shipping companies-Took over calls in total with an excellent customer satisfaction rate- Helped troubleshoot tech-related problems for internal (UPS employees) and external (customers or businesses) with a range of over 600+ applications in the UPS ecosystem- Used M365/Microsoft/Azure suite for troubleshooting and day-to-day business software - Used CRM software (ServiceNow) for a ticketing system for escalation, resolution, and tracking.
EDUCATION
Budapest Metropolitan University
BSC, Commerce and Marketing
ABOUT CHARLOTTE VAN DER HEIDE
I\'m a digital marketing specialist with a BSc in Commerce & Marketing from Budapest Metropolitan University, with a firey passion for everything digital! My background includes growing up in a diverse and multilingual environment in different countries. I also grew up online, like most people from my generation (Gen Z)\"online\"- which makes social media a natural tool for me to work with. My passion for technology & IT has also been a natural consequence of this as well. Along with this, I am also a big advocate for women\'s rights and environmentalism. My career so far has led me to gain experience working in different positions related to my passions- As a Vice Chairwoman and Social Media marketer for the International Women\'s Club in Budapest - An internship as a social media manager at CYCLE - a company that focuses on eco-friendly cleaning products- A social media marketing manager for an e-web hosting service company(Straq.io)- IT customer service agent at UPS Some of the hard skills I\'ve gotten along the way are- Content Creation: Proficiency with tools like Canva, Photoshop, and Capcut- SEO & Copywriting: Experience with Ahrefs, Copy.ai, AnswerThePublic- Email Marketing: Expertise in Mailchimp and Mautic for targeted campaigns- Market Analytics: Skills in Google Analytics, Google Trends, and Meta Business Suite Insights for data-driven decisions- CMS Platforms: Familiarity with Magento, Shopify, Wix, and WordPress. The Languages I currently speak are- English - native - German - C1 - Dutch - native
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