Andre Ribeiro
IT Support Technician @Personio
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WORK HISTORY
IT Support Technician @Personio
Berlin, DE
On-site support focused on ticket triage, end-user support, workplace IT, and onboarding/offboarding. Handle day-to-day troubleshooting on MacOS, hardware provisioning, and event AV support while ensuring thorough documentation with Jira.First-line troubleshooting for office IT issues (walk-in and ticket-based);Create, update, and document incidents/requests; route tickets and follow basic escalation paths (Jira);Laptop decommissioning, secure wipe/deletion, asset inventory updates;Prepare/imaging/provisioning of laptops and accessories for new hires;Monitor setup, docking stations, peripherals, basic cabling and workspace installations;Issue and track chargers, cables, adapters, peripherals;Set up and assist with audio-visual equipment for internal meetings/events;User-focused communication, clear updates, reliable follow-through, team collaboration;
EDUCATION
UDC - União Dinâmica das Cataratas
Marketing and Advertising, Marketing
UniCesumar
Bacharelado, Computer Systems Analysis
ABOUT ANDRE RIBEIRO
I am a 36-year-old professional with degrees in Advertising and Systems Analysis. My career journey has encompassed diverse experiences, including content moderation and my current role in Real-Time Analytics. As a highly creative individual with exceptional attention to detail, I thrive on challenges that engage critical thinking and problem-solving.
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