Matt M.
Passionate about process, designed to deliver, happy to be here!
- Role
- Service Desk Manager at Packsize
- Location
- American Fork, UT, US
- LinkedIn followers
- 500 followers
About Matt M.
With over 10 years of experience in help desk support and customer success, I am passionate about delivering exceptional service and value to my clients. As a Senior Customer Success Manager at Freshworks, I help customers leverage the power and potential of Freshdesk, the award-winning cloud-based customer support software.In my previous roles, I have successfully managed and led help desk teams, implemented and optimized help desk systems, and supported customers across various industries and regions. I have also earned the Freshdesk Product Expert certification, demonstrating my proficiency and knowledge of the product. I am skilled in sales, network performance management, system deployment, and Solarwinds, among other tools and technologies. My mission is to make customer delight a possibility, not just a slogan.
Experience
Service Desk Manager
Jul 2025 — Present · Salt Lake City, UT, US
Education
University of Utah
Project Management Fundamentals Certificate
2013 — 2014
Lynda.com
Network and System Administration/Administrator
2016
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