Vishal Tiwari
Senior Consultant
- Role
- Senior Consultant at Sutherland
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vishal Tiwari
Worked for customer service processes and understand the value of customers in any…
Experience
Senior Consultant
Jan 2011 — Present
Working for a Security software company to get their customers issue sorted out over phone or remotely connecting to their computers.Helping customers to get rid of viruses from their computers and also troubleshoot for few knows computer slowdown issues.Trying to retain a customer if wants to leave the product with good offers and helping them to use their money for right product.Educating the customers with all the steps in laymen terms so that they can become independent for solving any issues related to the product Or Computer slowing down.Working with System Support Specialists to resolve customer issues, escalating service requests as required with proper documentation and timely response.Accurately recording all customer/client interactions in the CRM system to ensure customer satisfaction and timely reporting of customer issues.
Education
University of Mumbai
B.com
2002 — 2007
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.