James Kim

WORK HISTORY

EDUCATION

ABOUT JAMES KIM

L&D Professional/Business Partner/Certified HR Trainer with 10+ years driving organizational development, operational excellence, and business process improvement through L&D solutions HR Business Partner supporting talent development/leadership development initiatives and employee through L&D programs; building customized training programs, course curricula/curriculum content/ education modules, & live-classroom instruction using instructional design to ensure the application of adult learning principles and knowledge sharing in training projects (e.g. HR policies/procedures adoption; business/customer service operations, etc.) Facilitator/Trainer for Instructor-led/live-instruction/classrooms for 250+ clients, creating customized eLearning/e-learning curriculum & multiple learning/adult theory platforms; using L&D theory and industry knowledge as a SME (subject matter expert) to ensure effective workplace/people operations, brand loyalty, and customer satisfaction. ADDIE-based eLearning curriculum (Storyline) project and facilitated classroom training courses, curriculum, LMS analysis and administration, and learning material in multiple languages; resulting in learners trained annually. Negotiated/developed customized training materials and implemented dedicated in-house call center support team for Food and Beverage Department for Honda Center of Anaheim with 500+ employees trained yearly. Subject Matter/Course Content: AB 1825 Workplace Harassment Prevention for Supervisors, Participant Learning, Study Guides, Employee Relations, Customer Relations Training, Diversity Training Awareness, Food Safety Compliance, One-on-One coaching, and Responsible Alcohol Service/Alcohol Awareness Training.