Micah Solomon
Customer Experience Consultant | Keynote Speaker | Customer Service | Hospitality | Training | CX | Expert Witness | 5x Bestselling Author | Forbes
- Role
- Senior Contributor, Forbes at Forbes
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Micah Solomon
Micah Solomon is a customer service trainer and training designer, customer experience (CX) consultant, keynote speaker, hospitality expert, and the bestselling author of five books on customer service, hospitality, and the customer experience.\"Micah Solomon is my go-to expert on exceptional customer service and building a customer-focused culture.\" – Herve Humler, Co-founder and President, The Ritz-Carlton Hotel CompanyA Senior Contributor to Forbes.com, Micah\'s a customer experience consultant, and SME - influencer on customer service, the customer experience (CX), and corporate culture. m••••@micahsolomon.com, 48••••••81 — - • Senior Contributor, Forbes.com specializing in customer service, customer experience, company culture and hospitality.• #1 Bestselling author: Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization,\"\"High-Tech, High Touch Customer Service,\"\"Your Customer is the Star”• Latest book: “Ignore Your Customers (and they\'ll go away), HarperCollins © 2022 and 2020”Specialties: Customer service consultant - internal customer service and external customer serviceCustomer Experience ConsultantCustomer-centric / customer centricity consultantHospitality managementCustomer service in hospitalityTechnology customer servicePatient Service in HealthcareClient Service Excellence in the Financial IndustryClient Service Excellence in the Professional FirmOnline Customer ServiceCorporate CultureCustomization for for Healthcare, Law Firms and the Legal Industry, Hospitality, Retail, B2B, Manufacturing, Financial Services, Real Estate, The Healthcare Industry, Technology and IT, Communications, and other industries
Experience
Senior Contributor, Forbes
May 2014 — Present
Education
Berklee College of Music
Music
Brown University
Bachelor of Arts - BA
Brown University
AB
Georgetown Day School
HS
Skills
- Entrepreneurship
- Public Speaking
- Recording
- Strategy
- Music Industry
- Social Media
- Business Planning
- Social Media Marketing
- Manufacturing
- Marketing
- Customer Service
- Entertainment
- Strategic Planning
- Email Marketing
- Customer Satisfaction
- Training
- Public Relations
- Marketing Strategy
- Event Planning
- Radio
- Copywriting
- Music
- Advertising
- Event Management
- Online Marketing
- Blogging
- Business Development
- Sound
- Motivational Speaking
- Social Networking
- Leadership
- Retail
- B2b
- Direct Marketing
- Small Business
- Customer Experience
- Team Building
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.