Ian Sadler

Customer Experience Partner @Insight6

After 10 years of being a Customer Experience Director for insight6 (formerly Shopper Anonymous), my new role continues to help and support the most important customer, the insight6 head office team and regional colleagues. Across the UK we have businesses using instant insight as a valuable software tool to seek feedback and gain more businesses, as it can and will measure the Customer Journey. In addition, we have highly trained researchers who provide an independent view of your business, or your competitors through CX Reviews (mystery shopping). We test it through phone, web or walk-in experiences. Our technology can provide you with recorded telephone calls, video reviews, and your client portal which allows you to access key action plans. Where actions are required to improve the Customer Experience, we can deliver workshops, training, mentoring and coaching to help business owners/managers. We add value to many businesses in the Attractions, Education, Care Homes, Financial Services, Hospitality, Legal Services, Optical, Retail, Sports & Leisure sectors, plus many more. If you would like to improve your Customer Experience, then please do contact me: Phone: 07•••••••69Email: i••••••••@insight6.com