Anthony Pearmain
Digital Product Owner @Cognizant
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
May 2022 — Present
Digital Product Owner @Cognizant
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Vision & LeadershipCollaborative InfluenceCustomer-First FocusAgile ExpertiseData-Driven Decision MakingExceptional Communication & Relationship ManagementAdaptability and ResilienceFrom vision to delivery, I am committed to creating products that, not only meet customer needs, but also drive exceptional business success.
SKILLS
Contact CentersCustomer LoyaltySegmentationCustomer Lifecycle ManagementCustomer EngagementCustomer AdvocacyCross-Functional Team LeadershipCustomer IntelligenceChange ManagementSystems ThinkingStrategyCustomer FocusQfdCustomer RelationsInnovationOutsourcingCustomer CentricityCompetitive AdvantagePerformance ImprovementBalanced ScorecardMarket ResearchCustomer SatisfactionCustomer InsightBusiness Process ImprovementBusiness TransformationCustomer RetentionCustomer FeedbackCustomer ServiceEfqmCustomer AcquisitionStakeholder ManagementEmployee LoyaltyCall CentersThought LeadershipOperational ExcellenceCustomer ExperienceEmployee EngagementVoice of the CustomerCustomer Experience ImprovementCustomer Journey Mapping
ABOUT ANTHONY PEARMAIN
Dynamic and flexible Customer Experience consultant, specialising in CX transformation…
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