Christine A.

WORK HISTORY

EDUCATION

ABOUT CHRISTINE A.

I’m a senior customer experience and contact centre leader with over 15 years’ experience leading large-scale, multi‑channel customer operations within complex, fast‑moving and highly regulated environments.Throughout my career, I’ve set direction and owned site‑level performance for large frontline operations, leading multi‑layer leadership teams to deliver strong customer, commercial, operational and people outcomes. I have a proven track record of improving NPS and customer satisfaction while driving productivity, efficiency and cost‑to‑serve optimisation at scale.I specialise in transforming customer care through data‑led decision making, technology enablement and cultural change. This includes leading the rollout and adoption of new digital platforms, CRM and workforce technologies, ensuring transformation programmes translate into tangible improvements for customers and colleagues, not just successful delivery.I’m known as a visible, engaging leader who builds high‑performing leadership teams, develops capability at all levels and creates clarity and accountability across complex operations. I work closely with senior stakeholders and support functions to align customer strategy with wider business goals, balancing customer experience, commercial performance and operational resilience.Driven by ambition, curiosity and a belief that great customer care is a competitive advantage, I’m motivated by opportunities where I can make a visible impact, lead through change and help organisations deliver consistently outstanding service at scale.If you\'re looking for a leader who can elevate customer experience, boost operational efficiency, and inspire teams to excel, let\'s connect.