Curtis Robertson
Team Manager - Sales Contact Centre - Nation Wide @CDW
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WORK HISTORY
Team Manager - Sales Contact Centre - Nation Wide @CDW
Toronto, ON, CA
I am committed to innovating sales processes and redefining the Customer Experience. I lead a team dedicated to providing superior Customer Experience by assisting with online orders and offering solutions through dedicated phone queues. My responsibilities include optimizing daily operations to enhance productivity significantly. Furthermore, I ensure maintaining robust relationships with internal stakeholders and our external partners by leveraging incentives to maximize sales opportunities, ultimately driving sales growth.
EDUCATION
Algonquin College of Applied Arts and Technology
DIPLOMA
ABOUT CURTIS ROBERTSON
I am an enthusiastic and meticulous manager with extensive expertise in the broadcast media and telecommunications sector. As a proactive problem-solver, I utilize advanced technical and interpersonal skills to navigate challenges and deliver superior quality work within budgetary constraints and deadlines. My leadership approach is personable, emphasizing constructive corporate and departmental initiatives that yield cost savings and enhance service efficiency. I excel in identifying strategic business opportunities that align with overarching organizational goals and effectively communicate during problem-solving scenarios. I am a strong team player with a talent for outcomes-based thinking, fostering growth and prosperity in roles that leverage my core competencies
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