Curtis Thomas
- Role
- Fep Customer Service Ii at Premera Blue Cross
- Location
- Spokane, WA, US
- LinkedIn followers
- 500 followers
Experience
Fep Customer Service Ii
Mar 2022 — Present
Accountable for inbound and/or outbound phone based customer service in the course of providing first call and/or email resolution, as well as caller education, through clear and accurate exchange of information. Follow-up, resolve and document issues. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed. Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.
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