Curtis Moe
Problem Manager at Silicon Valley Bank via Ubertal
- Role
- Problem Manager at Silicon Valley Bank
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Curtis Moe
ITIL certified Service Management specialist with experience in Incident, Change, Problem, and Release Management. 10+ years using Service Now with admin experience. I drive process through metrics and great communication, and help companies continually improve upon their process areas.My main expertise is standing up Problem and/or Incident processes from rudimentary stages into a fully functioning ITSM process with metrics, reporting, driving accountability, and consumable data for executive leadership.
Experience
Problem Manager
Sep 2022 — Present
Education
Dakota County Technical College
Associate's degree, Management Information Systems, General
2008 — 2012
Skills
- Problem Management
- Proprietary Software
- Reporting & Analysis
- Customer Service
- Online Marketing
- Service-Now.com
- Business Process Improvement
- Service Desk
- Itil V3 Foundations Certified
- Itil
- Public Relations
- Troubleshooting
- Social Networking
- Disaster Recovery
- Blogging
- Agile Methodologies
- Management
- Team Building
- Microsoft Office
- Cross-Functional Team Leadership
- Marketing Strategy
- Small Business
- Public Speaking
- Windows 7
- Marketing
- Training
- Photoshop
- Event Planning
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