Curtis Holmes
US Service Manager | Enterprise Technology | Service Delivery, Risk Management, and Operational Excellence | CISSP, CISM
- Role
- Us Service Manager Enterprise Technology Service Delivery, Risk Management at PwC
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Curtis Holmes
US Service Manager with a proven track record of leading enterprise technology and security services across complex, regulated environments. Own US Messaging & Collaboration Services (Google Workspace, Microsoft 365, Outlook, Exchange, OneDrive, Teams, and related tools). I am accountable for end-to-end service delivery, operational performance, and continuous improvement across US-based service portfolios. Provide final operational review and validation prior to deployments and service changes.Recognized for steering cross-functional teams, leading global security initiatives, and driving operational excellence. Veteran of the US Navy Nuclear Submarine Services. • Certification in AI Prompt Engineering• Security Certifications: CISSP, CISM, CISA, CEH v10• Master’s Degree in Computer Information Systems (MS-CIS)• Master Certificate in IS/IT Project Management - Information Security concentration• Distinguished Toastmaster (DTM)• Nuclear Electronics Technician - United States Navy Nuclear Submarine Services
Experience
Us Service Manager Enterprise Technology Service Delivery, Risk Management
Aug 2024 — Present · Atlanta, GA, US
As the US Service Manager, I partner closely with business leaders, global delivery teams, and vendors to ensure reliable, secure, and cost-effective services that align with organizational priorities. My focus includes service governance, incident and problem management, risk reduction, and driving operational excellence at scale.With deep experience in technology operations and cybersecurity, I bring a risk-aware, customer-focused mindset to service management by balancing stability, innovation, and efficiency. I am known for building strong teams, improving service transparency, and translating technical challenges into actionable business outcomes.Core strengths include:US Service Management & GovernanceEnterprise Technology & Security OperationsVendor & Managed Services OversightIncident, Problem & Change ManagementRisk, Compliance & Control (CISSP, CISM)Operational Metrics, SLAs & Continuous ImprovementI am passionate about delivering dependable services that enable the business to operate securely, efficiently, and with confidence.
Education
Keller Graduate School of Management of DeVry University
Master of Business Administration (M.B.A.), Business, Information Security, Project Management
2011 — 2015
University of Phoenix
Masters Degree, Computer Information Systems
2004 — 2007
EC-Council University
Certified Ethical Hacker (CEH v10)
2018 — 2025
ISC2
Certified Information Systems Security Professional (CISSP) Certification, Computer and Information Systems Security/Information Assurance
2016 — 2024
ISACA
Certified Information Systems Auditor (CISA)
2018 — 2025
North Carolina State University
Bachelor’s Degree, Environmental Science - Hydrology
1995 — 1999
Villanova University
Graduate Certificate, IS/IT Project Management - Information Security
2009 — 2010
ISACA
Certified Information Security Manager (CISM) Certification, Computer and Information Systems Security/Information Assurance
2017 — 2024
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