Curtis Hasty

About Curtis Hasty

Twenty-three years of experience with a strong record in individual contributor and leadership roles in large and medium scale enterprise support roles. Noted abilities to sustain computer and network operations, implement new programs, manage support for sophisticated projects, write documentation, lead corporate strategy and initiatives and aid in the career development and training of sophisticated teams.• Incident Management• Problem Management• Change Management• Project Management• Employee Development and Mentoring• Training and documentation• Hardware and Software Deployments• Hardware and Software Troubleshooting• Support

Experience

1. Problem Change Manager

   Bell Techlogix, Inc.

   Sep 2022 — Present · Plano, TX, US

   Member of the Cross Functional team, providing services to Service Desk, Deskside Support and NOC Support to clients in varying industries. Primary job functions are:• Provide contracted Problem management services for clients and internal IT• Provide contracted Change management services for clients• Perform incident management analysis to identify problem trends for clients• As necessary, augment the Training team to create training content and provide in-person training• Work with Knowledge Management team to update and create new documentation when process issues are identified through the RCA process

Education

• University of Mississippi

  BBA, General Business

  1993 — 1998

• H.B. Plant High School

  N/A, College Prep

  1990 — 1993

• Southern Methodist University

  N/A, SEAS - Networking Technologies Program

  2000 — 2001

Skills

• Budget
• Information Technology
• Budgets
• Troubleshooting
• Process Improvement
• Retail
• Crm
• Customer Service
• Training
• Technical Support
• Project Management
• Restaurants
• Software Documentation
• Microsoft Office
• Inventory Management
• Vendor Management
• Team Building
• Management
• Leadership
• Networking