Curt Bess

About Curt Bess

Working in Information Technology for over 35 years. I\'ve had the privilege to mentor and train my fellow teammates both in person and by creating knowledge base media. In addition, I have taken the lead in identifying and troubleshooting issues to better serve our customers, and working with our partners to find solutions in an inclusive, timely and professional manner.

Experience

1. Senior System Analyst

   Darden

   Dec 1986 — Present · Orlando, FL, US

   Restaurant Information Systems Tier 3 AnalystProvide Support for Tier 1 + Tier 2 Teammates. Troubleshooting issue while working with development. Documenting work arounds and training for known issue and solutions. Proactively monitoring site network, operating systems, compliance software for the company\'s security and infrastructure. Making minor updates to on-site application for customers. Knowledgeable in the latest technologies and evaluating applications/solutions that will benefit our customers and our company.Provide technical support and guidance to over restaurant locations across the US and Canada, using various tools and platforms such as Microsoft Teams, Zoom, Windows 11, Office 365, etc.Troubleshoot and resolve complex issues related to point-of-sale systems, inventory management systems, online ordering systems, loyalty programs, etc, ensuring minimal downtime and customer satisfaction.Lead and manage projects related to system upgrades, migrations, integrations, security audits, etc, collaborating with internal and external stakeholders.Train and mentor junior support analysts and other IT staff on best practices, policies, and procedures.Document and update support processes, procedures, manuals, knowledge base articles, etc, using SharePoint and other tools.

Education

• Valencia College

  Associate of Science (A.S.)

Skills

• Business Analysis
• Microsoft Office
• Vendor Management
• Java
• Soap
• Microsoft Word
• Team Leadership
• Javascript
• Pl/Sql
• Team Building
• Visio
• Asp.net
• Business Intelligence
• Visual Basic
• Troubleshooting
• Budgets
• Data Analysis
• Project Management
• Web Services
• Problem Solving
• Customer Service
• Windows
• Sdlc
• Project Planning
• Access
• Leadership
• Microsoft Sql Server
• Inventory Management
• Process Improvement
• Ms Project
• Customer Satisfaction
• Training
• Sharepoint
• Microsoft Excel
• Quality Assurance