Curstin J. Faison
Senior Account Manager - Delivering superior customer experience to SMBs through our solutions and our actions.
- Role
- Sr Account Manager at Verizon Business
- Location
- Alexandria, VA, US
- LinkedIn followers
- 500 followers
About Curstin J. Faison
Our team at Verizon Business thrives under my leadership as Senior Account Manager, where I leverage over 9 years of expertise in technology sales and customer relationship management to exceed expectations. My passion & proficiency in SAAS sales drove significant revenue growth, evidenced by my sourcing of $2.5M ARR and closing $1.2M ARR. I am committed to nurturing customer relationships, identifying growth opportunities, and contributing to our mission with a strategic approach to business reviews and sales campaigns. My goal is to continuously deliver exceptional results through collaboration and innovative thinking, aligning with Verizon\'s culture of excellence and transformative customer experiences.
Experience
Sr Account Manager
Aug 2024 — Present · Baltimore, MD, US
Managed a portfolio of 75+ enterprise and mid-market accounts, delivering tailored wireless, voice, and connectivity solutions. • Consistently exceeded annual sales quotas by 120%+, generating over $3.5M in annual revenue through upselling, cross-selling, and multi-year contract renewals. • Built and maintained C-suite relationships, aligning Verizon’s technology roadmap with client business strategies to secure long-term partnerships. • Led complex six- and seven-figure contract negotiations, increasing account profitability by 15–25% year-over-year. • Spearheaded strategic deployments of 5G, backup internet, and unified communications solutions, improving client operational efficiency and resilience. • Achieved Top Sales Achievement recognition and awarded Verizon VIP Club Winner status for ranking in the top 1% of nationwide performers. • Maintained 98% client retention rate through proactive account management, strategic business reviews, and rapid issue resolution. • Leveraged market and competitive intelligence to identify growth opportunities, resulting in a 20% expansion of wallet share within existing accounts.
Education
Southern New Hampshire University
Bachelor of Business Administration (BBA), Business Administration and Management, General
2019 — 2024
Skills
- Direct Sales
- Sales Process
- Sales Operations
- Customer Retention
- Sales
- Wireless
- Solution Selling
- Sales Management
- B2b
- Account Management
- Cold Calling
- Customer Satisfaction
- Sales Presentations
- Retail
- Selling
- Telecommunications
- Customer Experience
- Retail Sales
- Mobile Devices
- Cellular Communications
- Customer Service
- Strategic Partnerships
- Business Development
- Team Building
- Leadership
- Team Leadership
- Management
- Wireless Technologies
- Business-to-Business (B2b)
- Salesforce.com
- Managed Services
- Unified Communications
- Microsoft Excel
- Customer Relationship Management (Crm)
- Microsoft Office
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