Carmen Torres
System Support Engineer, Workday @Gloo
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WORK HISTORY
System Support Engineer, Workday @Gloo
Provide Tier II support for Workday HCM and Financials across multiple nonprofit clients.Troubleshoot moderately complex issues, handle escalations, and perform data corrections.Support proactive monitoring and basic configuration updates. Directly improve system stability and efficiency in a multi-tenant MSP environment.
EDUCATION
University of Central Florida
BS, Psychology - Industrial/Organizational Track
ABOUT CARMEN TORRES
Results-oriented Workday HCM Analyst with expertise in aligning Workday configuration with client needs and workflows. Adept in HRIS, ATS, Excel, client services, and agile/Six Sigma methodologies. Possession of SHRM-CP and B.S. in I/O Psychology.
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