Chris Tella
- Role
- Director of Customer Experience at Legrand, North America
- Location
- Greenwich, CT, US
- LinkedIn followers
- 500 followers
About Chris Tella
I excel at delivering CX ROI through: VOC & VOE strategies that harmonize & promote…
Experience
Director of Customer Experience
Jan 2021 — Present
With over employees, Legrand is a leading global manufacturer of electrical and digital building infrastructures. I\'m responsible for leading the CX effort at Data, Power and Control, our largest and fastest growing division specializing in data center power distribution and management. My top priority is to drive revenue through customer acquisition, retention, and growth. My goal is to make our customer\'s experience truly world class at every touchpoint. My strategy involves CSAT surveys, customer interviews, and continuous training on our customer journey maps, personas, and VOC. I work to promote a culture of customer centricity by working with individual teams on their EX and coaching on their specific CX projects.
Education
Thunderbird School of Global Management
MBA, Master of International Management, Marketing
Skills
- Business Analysis
- Sales Management
- Management
- Product Development
- Marketing Strategy
- Strategic Planning
- Leadership
- Team Leadership
- Business Development
- Go-to-Market Strategy
- Strategy
- Selling
- Public Speaking
- Account Management
- Management Consulting
- Start-Ups
- Cloud Computing
- Marketing
- Enterprise Software
- Executive Coaching
- Training
- Team Building
- New Business Development
- Sales
- Security
- Change Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.