Claude Tejeda
- Role
- Product Owner Principal Analyst at Fidelity Investments
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Claude Tejeda
At Fidelity Investments, my focus is on simplifying technology and improving our customer…
Experience
Product Owner Principal Analyst
Mar 2021 — Present
I lead one of Fidelity’s contact center engineering Agile squads, our enterprise projects, and programs. Responsible for: • Contact center platform modernization initiatives and tech lifecycle management: ensuring KPIs of 99% availability and applications age of less than 2 years are met. • Multiple enterprise technology programs and projects spanning 10 squads, 120 applications, and over 1,500 servers. • The associate desktop modernization project, where I led the upgrade of contact center associate’s customer interaction application. • Increased associate engagement in the workplace by 23% as co-chair of the Digital Solutions Communications & Culture committee.
Education
Udacity
Nanodegree, Business Analytics
University of Massachusetts Lowell
Bachelor of Science - BS, Management Information Systems and Services
Greater Lawrence Technical School
High School Diploma, Information Technology
Skills
- Jquery
- Windows Xp Pro
- Business Analysis
- Flow Diagrams
- Sap
- Computer Networking
- Microsoft Office
- Html
- Cisco Networking
- Xquery
- Virtualization
- Software Installation
- Internet Protocol Suite (Tcp/Ip)
- Amazon Web Services (Aws)
- Microsoft Excel
- Strategy
- Windows 2000
- Computer Hardware Installation
- Windows Vista
- Healthcare
- Web Development
- Data Analysis
- Lean Process Improvement
- Agile
- IT Project & Program Management
- Python
- Computer Networks
- Project Management
- Technical Support
- Linux
- Microsoft Word
- C
- Decision-Making
- Javascript
- Lean Thinking
- Xml
- Linux Kernel
- Tcp/Ip
- Operational Excellence
- Problem Solving
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