Christine Stoeri

About Christine Stoeri

I’m a senior program, change, and business operations leader with a proven track record of driving enterprise transformation, accelerating strategic execution, and enabling sustainable growth across industries, including financial services, healthcare technology, software, and marketing.Over the course of my career, I’ve led global multimillion-dollar initiatives – from technology modernization and organizational redesign to operational scaling and Agile transformation. Whether launching new departments, leading high-ambiguity programs, or managing executive communications, I bring clarity to complexity and turn vision into actionable outcomes.Known for my ability to influence across all levels of the organization, I excel at building trust, aligning cross-functional teams, and delivering results in fast-paced, matrixed environments. My approach blends strategic thinking with operational precision, always grounded in data and a deep understanding of business drivers.At the core, I’m driven by impact: enhancing organizational effectiveness, improving customer experience, and enabling teams to thrive during change.Key Skills:• Portfolio, program, and project management • Strategic business planning and leadership • Prosci Certified Change Management Practitioner | ADKAR• Organizational Transformation• AI-Driven Customer Experience Transformation • Team management• Communication strategy and execution• Agile and Waterfall methodologies• Business Operations• Chief of Staff• Executive Communication• Organizational effectiveness• OKR and KPI definition, implementation, and analysis • Employee development and mentoring • Learning and development • Process development and improvement • Financial planning, budgeting, and tracking • Stakeholder management• Data-driven decision-making• Vendor management • Risk management• Training strategy and executionTools & Platforms:Microsoft Office Suite • Microsoft Teams • Microsoft Project • Visio • SharePoint • Google Workspace Suite • Confluence • JIRA • Shortcut • Miro • Mindjet MindManager • Dayforce • Workday • MS Dynamics AX • ServiceNow • Degreed • HP PPM (Project and Portfolio Management) • Slack • Tableau • Salesforce

Experience

1. Lead Program Manager, Customer Experience Transformation

   Avalara

   Sep 2025 — Present

   Drive cross-functional initiatives to design, improve, and operationalize AI-enabled customer experiences, spanning web chat, voice automation, and intelligent self-service from onboarding through ongoing support.

Education

• Capella University

  Bachelor of Science - BS, Information Technology

• UC Irvine

  Computer Science

Skills

• Procedure Manuals
• Procedure Development
• Strategic Planning
• Integrated Marketing
• Customer Service
• SEO
• Business Analysis
• Customer Acquisition
• Crm
• Process Improvement
• Direct Mail
• Department Budgeting
• Program Management
• Customer Satisfaction
• Training
• Iso 9001
• Software Evaluations
• Microsoft Dynamix Ax
• Kpi Implementation
• IT Management
• Business Intelligence
• Email Marketing
• Software Documentation
• Direct Marketing
• Segmentation
• Strategy
• Leadership
• Analytics
• Cross-Functional Team Leadership
• Application Support Management
• Business Strategy
• Marketing Strategy
• Employee Management
• Analysis
• Account Management
• Software Quality Assurance
• Project Management
• Management
• Business Operations
• Marketing