Christopher Stenner

About Christopher Stenner

I bring over 9 years of experience as a Content and Project Manager, specializing in policy and project management. I am passionate about serving others and helping companies simplify policy documentation while achieving project goals.My career has always centered around serving others. Starting with peer mentor programs in school, I carried this focus into my professional life, mentoring new associates as they began their journey in the company.In leadership roles, I emphasized servant leadership, supporting associates as they advanced in their careers. Transitioning to an individual contributor role challenged me to assist in new ways—by ensuring company policies and procedures were clear and concise for frontline associates, and by supporting project tracks as a project manager.Beyond my daily work, I have volunteered and held board positions in the company\'s Associate Resource Groups and local non-profit organizations.Key Highlights- Led the implementation of a new knowledge management system, streamlining frontline documentation and enhancing associate efficiency- Spearheaded the replacement of store fax lines with a digital solution, saving approximately annually- Directed the development of a credit and adjustment reporting solution, reducing unwarranted account credits and limiting company expenditures.I\'m passionate about roles where leadership, project management, technology, and policy intersect. I’m always open to new connections. Please feel free to connect with me on LinkedIn or via email at c••••••••@gmail.com!Skills: Project management, knowledge management, data analysis, content creation, critical thinking, research, video production, web development, fraud prevention, data privacy.

Experience

1. Policy & Procedure Manager Project Management, Zendesk Admin, Web Development

   Uscellular

   May 2018 — Present · Chicago, IL, US

Education

• University of Wisconsin-Stout

  Master of Science (MS)

  2016 — 2017

• University of Phoenix

  AAB

  2007 — 2009

• University of Phoenix

  BSB/IS

  2009 — 2011

Skills

• Teaching
• Wireless
• Technical Support
• Business Analysis
• Team Building
• Analitical
• Motivation
• Call Centers
• Cross Functional Team Building
• Building Relationships
• Project Management
• Customer Satisfaction
• Cellular Communications
• Troubleshooting
• Customer Service
• Multitasking Skills
• Microsoft Excel
• Skilled Relationship Builder
• Mobile Devices
• Customer Experience
• Relationship Building
• Leadership
• Team Leadership
• Call Center
• Timely Decision Making
• Coaching
• Data Analysis
• Contact Centers
• Cross-Functional Team Leadership