Christine Smith-Thorpe

About Christine Smith-Thorpe

Welcome! I\'m Christine, data driven Customer Success Manager with over a decade of experience in the field of public health. My expertise lies in building and nurturing strong, trust-based relationships with high-value clients. I excel in fostering organic client growth and securing long-term loyalty.My core competencies include motivational interviewing, effective communication, in-depth research, and the training and implementation of strategies. As a Trusted Advisor, I\'m dedicated to channeling customer feedback to drive efficient improvements across cross-functional teams. My focus is always on ensuring an exceptional end-to-end client experience.One of my key strengths is my ability to take a long-term perspective that maximizes the customer experience while boosting retention. I use this perspective to lead retention roadmap initiatives, which provide clients with tailored experiences and product recommendations throughout their journey. In essence, I\'m all about making a positive impact in public health by creating and maintaining lasting partnerships that drive success and progress.

Experience

1. Business Development Manager

   Erh Contracting

   Nov 2025 — Present · New York, NY, US

   I execute a comprehensive lead generation and partnership strategy to drive a 20% increase in the business lead pipeline through data-driven identification and vetting of high-value targets. My proactive operational advocacy bridges the gap between sales processes and revenue goals, where I am working to create streamlined internal workflows and enhanced organizational alignment. I work with the marketing team to ensure our offerings match specific client operational needs, and I oversee the partnership lifecycle with the goal of creating a continuous feedback process to guarantee long-term service success and project adoption.

Education

• University of Michigan

  Master of Public Health - MPH

• Morgan State University

  Doctor of Public Health

• Morris Brown College

  Bachelor of Science - BS

Skills

• Qualitative Research
• Program Development
• Powerpoint
• Microsoft Excel
• Clinical Research
• Grants
• Health Communication
• Microsoft Office
• Health Promotion
• Public Speaking
• Curriculum Development
• Event Planning
• Workshop Facilitation
• Teaching
• Health Education
• Cpr Certified
• Program Evaluation
• Program Management
• Grant Writing
• Leadership
• Research
• Prevention
• Public Health Emergency Preparedness
• Training
• Volunteer Management
• Editing
• Statistics
• Community Outreach
• Proposal Writing
• Data Analysis
• Strategic Planning
• Spss
• Literature Reviews
• Nonprofits
• Public Health
• Public Policy
• Community Health