Claire Roberts

About Claire Roberts

I am a highly organized, self-motivated, and punctual team leader who ensures deadlines are met and prioritizes increasing company revenue. A culture that values efficiency and true collaboration resonates with me. My analytical academic background coupled with my innate problem-solving, decision making, and unmatched organizational skills has equipped me well in the roles of strategic research, project management, account management, and client success. My varied experience spans the technology, anthropology, higher education, and service industries. I have continually demonstrated success in strategically planning for and managing teams, surpassing client expectations, fostering collaborative cross-functional teamwork, and effectively prioritizing company objectives. With a knack for organization and a stickler for details, I am known for: Ensuring client satisfaction (an advocate for the client, I prioritize and resolve client concerns, and ensure my teams successfully deliver projects under the most aggressive of timelines) Facilitating collaborative and innovative teamwork (recognizing team members when deadlines are hit and clients are pleased) Coordinating details (whether a multi-tiered research project, staff-wide resourcing plan, or pastries for a client, no detail goes overlooked) Executing strategic initiatives (ability to foster relationships and work cross-departmentally) Forecasting team and company needs (a forward-thinking lens towards staff, effort, and resources) I use my background in cultural anthropology to deeply translate company and client needs to the entire team to deliver successful outcomes. Originally from Arkansas, I love to travel, enjoy the outdoors, and am an enthusiastic sports fan.

Experience

1. Senior Director Professional Services

   Vertafore

   Nov 2023 — Present · Denver, CO, US

Education

• Arizona State University

  Doctor of Philosophy (Ph.D.), Anthropology

  2005 — 2014

• Colorado College

  Bachelor’s Degree, Anthropology

  2001 — 2004

• Fayetteville High School

  High School

  1997 — 2000

Skills

• Study Abroad Programs
• Process Improvement
• Advertising
• Marketing
• Public Speaking
• Travel Planning
• Customer-Focused Service
• Cultural Awareness
• Project Management
• E-Learning
• Customer Experience
• Higher Education
• Nonprofits
• Educational Technology
• Cultural Anthropology
• Account Management
• Research
• Food Industry
• Project Planning
• Data Analysis
• Social Media
• Teaching
• Customer Satisfaction
• Academic Advising
• Ethnography
• Organizational Effectiveness
• Event Planning
• Food & Beverage
• Customer Retention
• Customer Service
• Microsoft Office
• Sales
• Online Education
• Community Outreach
• Qualitative & Quantitative Research Methodologies