Courtney Smith

About Courtney Smith

With over a decade in client relationship and strategic delivery, I am dedicated to enhancing customer experiences at Medallia. My background in sales and marketing, combined with expertise in customer success, positions me uniquely within the team to foster relationships that resonate with Medallia\'s culture of innovation and client-centric values.

Experience

1. Mxo Dxa Advisor, Customer Success

   Medallia

   May 2022 — Present

   Medallia Experience Orchestration brings together capabilities from Thunderhead, the recently acquired leader in enterprise technology for real-time interaction management and journey orchestration, with Medallia’s best-in-class experience intelligence capabilities. Together these innovative solutions extend the influence of traditional customer feedback management programs, resulting in reduced cost to serve and increased revenue. From the ability to detect intent based on customer experience data to driving smarter, faster, and more tailored experiences seamlessly across channels, MXO is mission-critical for organizations looking to influence experiences as they happen.• Partner with clients and internal teams to develop, maintain, and execute the overall customer success vision• Drive MXO adoption and use case expansion by supporting and guiding the clients through, onboarding, training, benefits of features, use case delivery, and retention effort• Actively engage with clients to deeply understand their business problems and to drive the design and implementation of use cases and strategies• Increase client retention by facilitating a consistent cadence of engagement and coverage activities (driving client activities, account planning, solution development, status management, holding QBRs, etc.)• Leverage and analyze platform data to uncover critical insights and deliver actionable solutions• Deliver billable project activities to fulfill services engagement targets and drive customer success

Education

• Syracuse University

  Bachelor of Science, Public Relations

Skills

• Event Planning
• Professional Development Programs
• Email Marketing
• Media Monitoring
• Marketing
• Newsletters
• Editing
• Brand Development
• Internal & External Communications
• Publicity
• Social Media
• Community Relations Management
• Webinar Management
• Awareness Campaigns
• Management
• Microsoft Office
• Social Media Marketing
• Public Speaking
• Public Relations
• Internal Communications
• Adobe Creative Suite
• Strategy
• Team Leadership
• Event Management
• Strategic Communications
• Salesforce.com