Chris Sitzman

About Chris Sitzman

An experienced leader, recognized for exceptional organizational management, as well as…

Experience

1. Senior Director

   Microsoft

   Jan 2011 — Present

   Sr Director – Azure Supportability – Customer Service and Support (9/2018-present)Managed supportability team of PMs and engineers, focused on improving customer experience w/ Azure and deepening engagement with product engineering.• Established framework for policy, process and tooling change across organization.• Managed implementation and adoption plans for change deployment.• On point for executive reviews & escalations.Senior Business Program Manager – Technical Training Development – Customer Service and Support (2/2015-9/2018)Led team of learning and development specialists to produce learning plans for engineering teams.• Supported release readiness through designing learning plans for full-time engineer employees and outsourced vendor agents. • Established offshore support model for asset development, driving increased productivity and a significant cost savings.Senior Business Program Manager – Change Management Office – Customer Service and Support (5/2014-2/2015)Developed and implemented Change Management Office for the support organization.• Established framework for policy, process and tooling change across organization.• Managed implementation and adoption plans for change deployment.• Drove communications strategy and plans for change implementation.Senior Program Manager – SQL Azure Engineering (1/2011-5/2014)Managed service capacity additions and retirement of legacy systems.• Development of tooling changes in system bootstrap and deployment. Transformed manual process into an automated system that reduced deployment time.• Created specification and wire frame development for product changes.• Orchestrated release management for SQL Azure production systems.• Managed incidents, including public service interruptions through real time public communications that reduced call volumes and costs associated with service interruptions.

Education

• Reed College

  BA

Skills

• Microsoft Technologies
• Mof
• Windows Azure
• Disaster Recovery
• Partner Management
• Data Center
• Software Development
• Scrum
• Pmp
• Leadership
• Microsoft Azure
• Agile Methodologies
• Microsoft Products
• Management
• Business Intelligence
• Business Process
• Integration
• Project Portfolio Management
• IT Management
• Saas
• Service Management
• Sql Azure
• Product Management
• Professional Services
• Distributed Systems
• Scalability
• Networking
• Service Delivery
• Release Management
• Sdlc
• IT Strategy
• Solution Architecture
• Process Improvement
• Vendor Management
• Enterprise Software
• Enterprise Architecture
• Cloud Computing
• Big Data
• Program Management
• IT Service Management