Csenge Pal
Senior Consultant @Genpact
Signup · Get unlimited contacts
WORK HISTORY
Senior Consultant @Genpact
London, GB
Delivered change management strategy and execution for Amazon Connect software implementation impacting FTEs at a global financial services client, leading to 100% adoption and transfer from legacy systems and improved employee and customer experience- Assessed current state of change management capabilities, with a focus on communication practices and pain point identification for a US based Insurance company. Created a clear communication strategy and actionable improvement recommendations for the successful implementation of Guidewire- Mapped 20+ HR processes across an employee’s life cycle in four countries, rolling up data and analytics, as well as finding variations and opportunities for process standardization, improvement, and strategic outsourcing- Created gen AI and agentic AI implementation change management strategy with a focus on communication needs - Ongoing capability building within PAS, mentoring new joiners, leading peer mentoring initiatives, and enhancing offerings
EDUCATION
Northeastern University London
Bachelor's degree, Politics, Philosophy and Economics
Imperial Business School
Master of Business Administration - MBA
SKILLS
ABOUT CSENGE PAL
A communications professional with expertise in strategic, change management, and employee communications. A proven track record in managing complex projects, communications for tool implementations, talent transfers and transitions across diverse industries and regions. In addition to change communication, a wide range of experience in crisis communications, employee engagement, executive communications, content writing, and public relations. Continuous learner with a passion for exploring new ideas and pursuing excellence through simplicity and collaboration.Senior Consultant for People Advisory Services at Genpact, a global advanced technology services and solutions company.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.