Chandramoul Singh Sengar

About Chandramoul Singh Sengar

Experienced E-commerce professional with in-depth knowledge of E-Commerce Retail Operations and Finance. Passionate about Startups and New Business in E-Commerce Operation & Supply Chain ManagementCore Strengths: Retail Operation, Inventory Planning, Supply Chain, Business Plan and Forecast, Vendor Negotiations, Process Excellence, Business Development and Category Management.

Experience

1. Director

   Flipkart

   Sep 2025 — Present · Bengaluru, IN

   Overall Fulfilment Strategy: I am responsible for the end-to-end fulfilment strategy for the entire Flipkart Marketplace. This includes designing, implementing, and scaling systems for efficiency and customer satisfaction across all fulfilment models.Ownership: Accountable for the financial performance of the fulfilment operations. This includes managing cost, warehousing, packaging, and returns to ensure sustained growth.Team Leadership and Development: Leading and mentoring a team size of 37 includes senior Manager, Managers and specialists across various functions, fostering a culture of high performance, innovation, and continuous improvement.Flipkart Fulfilment (FBF):Inventory Management: Overseeing the strategic placement of inventory in Flipkart\'s FC across India to ensure products are close to customers. Seller Experience: Managing the performance of FBF Deep and Cluster Warehouse and giving the consistent better experience to drive the growth.Ensuring Quality and Assurance in MPCustomer SLA: Ensuring that orders fulfilled through FBF meet the strict SLA for Customer Seller Performance Metrics: My role involves setting and enforcing key performance indicators (KPIs) for sellers who self-fulfil. This includes,improving Order Readiness, Dispatch SLAs, and Customer SLA Process Optimization: Drop-Ship: Onboarding and Integration: Leading the process of onboarding drop-ship partners and integrating their systems with Flipkart\'s platform to ensure seamless order flow. Managing Regional Utilisation.Seller Operational Readiness: A measure of how well sellers are prepared to handle and dispatch orders. by creating policies, process, training to ensure readiness.Seller Onboarding (MPFBF)Product & Tech:Beyond managing the day-to-day operations, a critical part of my role involves a close, strategic partnership with the Product and Technology teams. I am the voice of the business, translating operational needs into tech-enabled solutions.

Education

• Acharya Institute Of Management and Science

  Post Graduation Diploma in Management, Sales & Distribution, Marketing, Supply Chain Management & Related Retail Operations

  2009 — 2010

• Rani Durgavati Vishwavidyalaya

  Bachelor's Degree, Bachelor of Business Administration (Marketing, Sales & Distribution)

  2005 — 2008

Skills

• Sales
• Business Strategy
• Management Consulting
• Mobile Devices
• Competitive Analysis
• Team Management
• Key Account Management
• Business Development
• Digital Marketing
• Crm
• Lead Generation
• Vendor Management
• Market Research
• Strategic Partnerships
• Training
• New Business Development
• Product Development
• Sales Operations
• Business Analysis
• Operations Management
• Management