Charles Scott-Spain

About Charles Scott-Spain

A CourseCareers “Practical IT Professional” graduate looking to advance my career in Information Technology.I have extensive hands-on experience working within the Microsoft Azure platform doing various tasks such as: Installing and configuring osTicket (help desk ticketing system) Installing and configuring Active Directory (on-premises version running on Azure compute) Installing and using consumer VPNs and VPN clientsI am excited to continue to learn new technologies, meet new people, and advance my career in I.T.Also, I\'m a certified SAFe 5 Scrum Master with versatile experience in optimizing project lifecycle by implementing best agile practices and Scrum framework. My ability to plan and deliver varied projects within agreed timelines and budgetary constraints is second to none. I am capable of increasing team efficiency and providing guidance for executing process improvement initiatives. I possess a strong aptitude for attaining maximum client satisfaction through active stakeholder engagement, exemplary team leadership, and amalgamation of strategic vision and strong business acumen. What makes me stand out is my solid skills in coordinating with teams and key stakeholders for accomplishing organizational objectives. I have a solid proficiency in utilizing Microsoft Office Suite, Slack, Zoom, and MS Teams.My Areas of Expertise include: Project Management Strategic Planning & Execution Stakeholder Engagement Crisis Management Jira Service Management Performance ImprovementConnect with me today or send me an email at c••••••••@gmail.com with any thoughts, comments, or questions about my work—I\'m always interested in making new professional acquaintances!

Experience

1. Information Technology Help Desk Technician

   DecisionPoint Corporation

   Jan 2024 — Present · Durham, NC, US

   Offer Tier I and Tier II support to end users with hardware, software, mainframe access, and print issues, employing problem-solving methods and escalating when necessary. Document reported incidents comprehensively using the Change, Asset, and Problem Reporting System (CAPRS) and ServiceNow to maintain detailed records. Perform security assessments to pinpoint, address, and resolve vulnerabilities effectively. Lead the selection and execution of security controls, offering guidance and feedback throughout the implementation process. Generate reports on security metrics, offering valuable insights into security trends for stakeholders\' consideration.• Provide phone, chat, and email support to over employees• Distribute equipment to over 1200 field offices• Participated in the conversion team that transitioned the service desk to ServiceNow

Education

• CourseCareers

  Vocational Certificate, Information Technology

• Living Arts College

  Bachelor Degree in Arts, Audio Production & Design

• Wilkes Community College

  Bootcamp, IT Support

Skills

• Musical Instruments
• Professional Audio
• Creative Entrepreneurship
• Computer Gaming
• Video Games
• Entrepreneurship
• Sound Design
• Social Media
• Social Entrepreneurship
• Social Media Marketing
• Microsoft Excel
• Entrepreneurship Development
• Adobe Creative Suite
• Life Coaching
• Sound Forge
• Sound Editing
• Entrepreneurship Education
• Pro Tools
• Sony Vegas
• Microsoft Office
• Entrepreneurial Organizations
• Graphic Design
• Music
• Live Sound
• Artistic Vision
• Audacity
• Social Networking
• Composers
• Artist Developement
• Audio Mixing
• Artistic Abilities
• Gameplay
• Music Consulting
• Audio Post Production
• Sound Mixing
• Final Cut Studio
• Sony Vegas Video
• Logic Pro
• Music Production
• Rap