Christopher Saulter

About Christopher Saulter

I’m an IT leader with 12+ years of experience building and scaling IT operations, leading global support teams, and driving automation to improve efficiency and security. My career has spanned end-user support, systems engineering, infrastructure, and IT management, with a proven track record of transforming IT into a business enabler rather than just a cost center.Over the years, I’ve led teams through critical transitions — from enterprise service desk optimization to zero-touch device provisioning, identity and access management (Okta, Azure AD, conditional access controls), and automation workflows in tools like Freshservice, ServiceNow, and Slack. I thrive at the intersection of people leadership and technical execution, ensuring IT not only supports but accelerates company growth.Key areas of expertise include:•IT Leadership & Support Operations – building and managing high-performing IT teams, setting KPIs, and improving SLA performance.•Automation & Efficiency – implementing workflow automation, self-service knowledge bases, and integrations that reduce ticket volumes and boost productivity.•Identity & Security – managing IAM platforms (Okta, Azure AD), endpoint security, and compliance (HIPAA, SOC2, data protection standards).•Systems & Infrastructure – scaling MDM (Intune, JAMF), zero-touch deployment, and end-user computing environments.I’m now focused on opportunities to grow into IT management, systems engineering, and cybersecurity leadership roles, where I can continue building resilient IT ecosystems, mentoring teams, and leveraging automation + security to reduce risk and improve user experience.

Experience

1. Information Technology Service Desk Manager

   Capitol Broadcasting Company

   Apr 2026 — Present · Raleigh, NC, US

Education

• Shaw University

  CIS

  2002 — 2003

Skills

• Inventory Control
• Customer Satisfaction
• Training
• Sccm
• Itil Process
• Bmc Remedy Ticketing System
• Airwatch
• Troubleshooting
• Loss Prevention
• Ios
• Mac
• Windows 7
• IT Operations
• Team Building
• IT Hardware Support
• Office365
• Strategic Planning
• Network Troubleshooting
• Leadership
• Technical Support
• Time Management
• Customer Experience
• Active Directory
• Store Management
• Mac Os
• Ipad
• Iphone
• Employee Training
• Microsoft Office
• Sales
• Windows 10
• Hyper-V
• Sales Operations
• Customer Service
• Mobile Device Management
• Os X
• Bitlocker
• Visual Merchandising
• Driving Results
• Leadership Development