Crystol Henry

About Crystol Henry

As the Branch Manager for Community Care I am responsible for ensuring our clients…

Experience

1. Community Care Director

   VitalCaring Group

   Apr 2021 — Present · Tyler, TX, US

   I consider it an honor to managing the day-to-day operations of the Community Care division that services all of our Texas clients. I get the wonderful opportunity to serve by making sure individuals can perform their Day to Day essential functions as independently as possible but making a helping hand available if needed. All within state guidelines while ensuring growing and efficiency is top of mind while we get the job done. If you want the technical version, feel free to keep reading:)Responsibilities include:• Provide training to staff, ensuring they are kept up to date on necessary rules regulations.• Develop, implement and continually monitor the goals, standards and objectives for the program.• Participate in reoccurring strategic planning.• Accurately monitor patient services daily; assess effectiveness and adjust as required.• Enhance managerial effectiveness by reading related materials, attending all seminars and office training as required.• Supervise, monitor, evaluate and provide direction to direct reports. Provide professional growth and development; develop and communicate annual goals and objectives; monitor and provide constructive feedback; conduct annual performance evaluations and provide training.• Manages budget within approved guidelines. Operates within approved guidelines to execute plans, policies, and budgets. Monitors and appropriately controls financial expenses.• Assist in developing policies and procedures for department; establish and reinforce guidelines for staff and monitors staff compliance.• Maintain positive and professional communication with physicians, staff, patients, clients, and family members to coordinate care and problem resolution of disputes. Evaluates satisfaction of these referral sources on an ongoing basis.• Participate in community activities to create a positive visibility for the Agency. Answer any inquiries from the community regarding the Agency and its services.

Education

• Columbia College

  Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General

  2002 — 2004

Skills

• Microsoft Word
• Banking
• Team Management
• Outlook
• Leadership
• Time Management
• Process Improvement
• Windows
• Customer Satisfaction
• Training
• Commercial Insurance
• Research
• Customer Retention
• Personal Insurance
• Customer Service
• Team Building
• Management
• Conflict Management
• English
• Job Coaching
• Microsoft Office
• Sales
• Cross-Functional Team Leadership
• Microsoft Excel
• Powerpoint
• Insurance
• Recruiting