Crysta Morse

About Crysta Morse

With a unique combination of psychology and hospitality/attractions experience, I take a…

Experience

1. Training Development & Design Analyst

   HEI Hotels & Resorts

   Sep 2023 — Present

   Design and develop training content (eLearning courses, webinars, and training materials) from concept to completion, collaborating with SMEs, writing training scripts, and creating custom courses tailored to business needs.• Continuously refine and update training materials to keep content relevant and current, while actively collaborating in the review and editing process for team-developed courses.• Oversee the administration of the LMS (Docebo), including course creation, learning plan setup, uploading, testing, and maintaining training materials, creating system notifications and custom reports, performing general system maintenance, and troubleshooting issues to ensure optimal performance.• Provide internal IT support via Zoho, responding to associates\' LMS-related inquiries, troubleshooting issues, and using feedback to improve the user experience. Resolved 40% of department support tickets in 2024, contributing to efficiency and user satisfaction.• Ensure compliance with federal, state, and organizational training requirements by reviewing and editing SOPs, and transforming them into interactive documents to effectively communicate policies and procedures across the company.• Conduct weekly audits using Excel and system reports to verify user data accuracy between the LMS & HRIS, ensuring course enrollments, completions, and user data are up to date and functioning as intended.

Education

• Hofstra University

  Psychology

  2014 — 2015

• SUNY Oneonta

  Bachelor of Science - BS, Psychology

  2016 — 2018

• Bowling Green State University

  Bachelor of Arts - BA, Resort and Attraction Management

  2020 — 2022

• Island Trees High School

  Advanced Diploma, General Studies

  2010 — 2014