Crystal Varela
Sr. Manager, Process Improvement & Governance
- Role
- Sr Manager, Process Improvement & Governance at Harbor Freight Tools
- Location
- Riverton, UT, US
- LinkedIn followers
- 500 followers
About Crystal Varela
I am passionate about creating and implementing effective processes for efficient operations and project delivery while continuing to evaluate how our overall team can grow individually and together.I am an experienced project manager and director with a passion for technology and customer satisfaction. I believe project performance, operations, and delivering critical strategic initiatives for technological implementations and transformations are imperative to a company\'s success. I have demonstrated proven success with cross-product, cross-functional teams within my company and with the customer’s company. I am experienced in managing customer escalations involving executives on both sides of the project. I have proven experience leading remote teams across the United States as well as internationally.
Experience
Sr Manager, Process Improvement & Governance
Jul 2024 — Present
Strategic leader driving operational excellence and compliance across supply chain initiatives. I lead governance frameworks, optimize processes, and manage cross-functional projects to ensure alignment with enterprise goals. I specialize in removing barriers to success, enhancing visibility, and fostering a culture of continuous improvement. Skilled in Workfront, Smartsheet, Tableau, and more, I thrive in dynamic environments and deliver results through collaboration, innovation, and data-driven decision-making.
Education
Strayer University-Maryland
MBA, Project Management
2011 — 2013
UNM Anderson School of Management
Bachelor of Business Administration, Marketing
2004 — 2009
Skills
- Customer Service
- Customer Satisfaction
- Training
- Budgets
- Events
- Public Speaking
- Project Management
- Crm
- Forecasting
- Microsoft Office
- Team Building
- Management
- Microsoft Word
- Close Attention to Detail
- Payroll
- Analysis
- Microsoft Excel
- Powerpoint
- Software Documentation
- Marketing Budget
- Peoplesoft
- Marketing
- Time Management
- Organization
- Leadership
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