Crystal Suffoletta
Director, HR & Recruitment Operations @Brookfield
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WORK HISTORY
Director, HR & Recruitment Operations @Brookfield
Toronto, ON, CA
EDUCATION
Durham College
Post Graduate Certificate, Human Resources
Wilfrid Laurier University
Bachelor of Arts, Honours History and General Psychology
Lazaridis School of Business & Economics at Wilfrid Laurier University
Master of Business Administration - MBA
ABOUT CRYSTAL SUFFOLETTA
As a Manager of HR Service Delivery at Brookfield Asset Management, I apply my 12+ years of HR experience and MBA education to identify, design, and optimize global HR processes from end-to-end. I ensure policy compliance, quality control, and service level agreements are met, using reporting metrics, scorecards, dashboards, Visio flow charts, process narratives, and standard operating procedures. I create practical and innovative solutions for HR leaders and the challenges they face, while continuously looking for opportunities to improve internal processes.I work with various stakeholders in Payroll, Benefits, HRIS, IT, Finance, and Human Resources, to develop and document project scope, responsibilities, deliverables, and timelines. I lead and actively participate in key HR initiatives, such as Symphony Core HR, and train and coach Canadian stakeholders on HR systems and processes. I also manage and support global leaders within all service lines, providing coaching and counseling on global talent issues and initiatives. I am passionate about delivering strategic business value and enhancing employee experience through HR service excellence.
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