Crystal Reynolds

Client Services Project Manager @Data Dimensions

Selected as the lead project manager for the largest revenue P&C market account in the EDI Clearinghouse division • Increased resolution of aged escalation tickets by working cross-functionally to drive closure • Manages project lifecycle from initiation to deployment while leading resolution efforts for operational support tickets relating to auto casualty and workers compensation medical claims • Assesses client needs and establishes specifications for EDI project implementation • Establishes test plans for internal and client testing phases to ensure compliance with client specifications • Develops communications plans, governance structures, escalation procedures and supporting documentation • Facilitates investigation of client application issues to find origin of problem, determines appropriate course of action, and drives implementation of corrective tasks • Hosts internal and external meetings to communicate project statuses, remove roadblocks for developers, escalate client concerns to executive leadership, and facilitate task completion