Crystal Satterwhite

About Crystal Satterwhite

Proven ability to organize, prioritize, and complete work/projects concurrently and within deadlines. Demonstrated ability to build positive and trusting relationships with peers, clients and partners. Enjoys coordinating tasks and completing deliverables in a timely manner. Able to adapt to new and ever-changing environments.Specialties: analysis, balance, banking, brand management, business law, coaching, credit, customer service, decision making, economics, information systems, internet explorer, lotus notes, marketing, microsoft excel, microsoft office, microsoft outlook, microsoft powerpoint, microsoft publisher, microsoft windows, microsoft word, negotiation, netscape communicator, reports, research, retail, statistics, strategic, supervisory skills, ups,

Experience

1. Senior Loan Consultant -syndicated Loans - Wholesale Lending Services

   JPMorganChase

   Sep 2024 — Present · Charlotte, NC, US

   Provide deal origination and execution support to Asset Based Lending (ABL) deal teams as the primary loan servicing contact for internal/external clients for issues and resolutions. Administer excellence in the customer experience for both internal and external customersProvide feedback to deal structuring team on operational market trends and any operational feasibilityRead and interpret complex legal credit agreements and related documentation working with attorneys when applicablePerform quality control on new deals, restructures and amendments by thoroughly understanding the credit agreement verifying system set up accuracyOversee loan activity (funding, re-pricings, payments) as instructed by the client in accordance with credit agreementsCalculate and track complex interest and fee accruals at various rate levels across changing lender distributionsReconcile daily funding and payment activity to account for all daily cash transactions, initiate and reconcile automated funds movement, monitor and escalate past due principal, interest, & fees

Education

• Capella University

  Master, Business Administration

  2009

• Winthrop University December 2004

  B.A, Mass Communications

  2000 — 2004

• Central Piedmont Community College Mar

  Mortgage Underwriter certification

  2006 — 2006

• Winthrop University

  Bachelor Arts, Mass Communications

  2000 — 2004

Skills

• Forecasting
• Microsoft Office
• Customer Service
• Insurance
• Lotus Notes
• Process Improvement
• Retail
• Relationship Management
• Program Management
• Public Speaking
• Coaching
• Access
• Business Analysis
• Call Center
• Loans
• Strategic Planning
• Internal Audit
• Call Centers
• Management
• Team Building
• Microsoft Excel
• Powerpoint
• Customer Satisfaction
• Training
• Budgets
• Microsoft Word
• Team Leadership
• Financial Analysis
• Human Resources
• Credit
• Time Management
• Account Reconciliation
• Marketing
• Software Documentation
• Negotiation
• Excel
• Banking
• Risk Management
• Project Management
• Visio