Chris Augustin

Senior Customer Success Manager @Lisa

Swindon, GB

In my current role as a Senior Customer Success Manager, I partner with mid-market and enterprise accounts to maximise their returns on IT Asset Management (ITAM). By engaging clients through strategic quarterly meetings, roadmap presentations, and targeted training sessions, I ensure they gain substantial product insights, aiding in improved retention and utilisation. My approach is to deeply understand our clients\' needs and align our solutions accordingly, ensuring our engagements translate into long-term partnerships. Collaboratively working with Operations, Product Support, and Management, I strive to uplift the overall customer experience and drive sales across various business units by promoting and enhancing our offerings through wisdom conferences and webinars.• Enhanced renewal rates from 70% to 93%, significantly impacting long-term customer retention and generating £465K in revenue between May 2024 and Apr 2025.• Achieved a 150% of target in new business generation, totalling £165K from February 2023 to January 2024.• Contributed to revenue in excess of £880K through various strategic initiatives from Nov 2022 to Jul 2025.• Spearheaded consulting efforts directly and indirectly and cross sold Wisdom Conference and ITAM Forum patronships that resulted in additional revenue.• Elevated from Customer Success Manager to Senior CSM, reflecting exceptional leadership and business impact.

Anna University Chennai

Bachelor of Engineering (B.E)

Tata Institute of Social Sciences

M.Sc