Crystal Sahler

About Crystal Sahler

I am a dedicated professional with a diverse background in call center customer service and nonprofit advocacy. Over the years, I have honed my skills in providing empathetic, efficient support to individuals from all walks of life. Whether assisting customers with complex insurance and healthcare inquiries or advocating for the rights of marginalized communities, my focus has always been on creating positive outcomes and fostering meaningful connections.In my customer service roles, I have developed a keen ability to navigate challenging situations with patience and precision. From processing disability claims to guiding clients through intricate insurance processes, I am adept at delivering clear, compassionate support while ensuring timely resolutions. My commitment to accuracy and confidentiality has earned me a reputation for being a reliable and trustworthy representative in high-volume, fast-paced environments.My passion for service extends beyond the call center. In my nonprofit work, I have worked tirelessly as an advocate, public speaker, and organizer to address poverty, homelessness, and food insecurity. I have had the privilege of leading initiatives that connect vulnerable populations with essential resources, and I am driven by a deep commitment to creating a more equitable society.I thrive in roles where I can make a tangible impact, whether it\'s by providing exceptional customer service or championing social change. I am eager to continue leveraging my skills and experiences to contribute to organizations that value both customer satisfaction and community well-being

Experience

1. Disability Representative

   Sedgwick

   Apr 2024 — Present · Chicago, IL, US

   Makes claim determinations to approve non-complex disability claims or makes a recommendation to team lead to deny claims based on the disability plan.Determines benefits due, makes timely claims payments and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets.Informs claimants of documentation required to process claims, required time frames, payment information and claims status either by phone, written correspondence and/or claims system.Refers cases as appropriate to team lead; maintains

Education

• City Colleges of Chicago-Wilbur Wright College

  Information Technology

• City Colleges of Chicago-Harry S Truman College

  Social Sciences

• Bryant & Stratton College

  Associate's degree, Human Services, General

• Joliet West High School

  High School Diploma