Crystal Redmann

About Crystal Redmann

If there\'s a problem, odds are I’ve already figured it out, or I\'m halfway through designing a process to make sure we never deal with it again. From operations, policies to plumbing, floor plans to full-blown overhauls, I’ve tackled it. I’ve become the go-to resource for… well, just about everything. Some might say I have a knack for finding answers (and others might quietly refer to me as a certain well-known search engine).As the Director of Operations at IQ Resource Group (and resident magician), I lead multi-location strategies that actually work in the real world. I don’t just “drive efficiencies”, I build them from scratch, test them in the wild, and scale them with teams I’ve trained and empowered myself.Social media? I manage 14+ brand accounts. Tech systems? I audit, upgrade, and integrate them. Office culture? I defend it like it’s my job because it is. My superpower is turning ambiguity into action. My secret weapon is relentless curiosity. And my unofficial title? The Fixer.I’m passionate about creating order from chaos, leading with curiosity, and empowering people to do their best work, all while keeping it real, keeping it efficient, and keeping things moving.

Experience

1. Director of Operations

   Iq Resource Group

   Jul 2024 — Present · WI, US

   Driving strategy, streamlining operations, and solving “I-didn’t-even-know-that-was-my-job” challenges across 10+ branches. I lead process overhauls, tech implementations, and cross-functional initiatives that keep IQ running smoothly and scaling smart.• Standardized org-wide policies, procedures, and training programs to boost consistency and efficiency.• Collaborated with executive leadership on scalable strategies for staffing, technology, compliance, and growth.• Led rollout of major tech tools that improved recruiter performance, visibility, and operational insight.• Collaborated with IT vendors on a company-wide VOIP phone system upgrade — developed floor plans and port layouts, coordinated cabling, created manuals and SOPs, trained all users, and supported rollout logistics.• Spearheaded the migration from a legacy document system to a cloud-based platform — designed OCR workflows, built new processes, and led organization-wide training adopted by other divisions.• Managed 14+ social media platforms; implemented data-informed marketing strategies that increased brand visibility and engagement.• Led office buildouts across multiple regions: drafted floor plans and cabling layouts, coordinated with construction, internet, IT, and telephony vendors.• Served as the go-to resource for solving one-off challenges across facilities, IT, compliance, and internal transitions.

Education

• Lakeshore Technical College

  Associate of Applied Science, Human Resource Administration

  2009 — 2011

• Concordia University-Wisconsin

  Bachelor of Arts (B.A.), Human Resources Management

  2012 — 2015

Skills

• Recruiting
• Interviews
• Onboarding
• Training
• Leadership
• Temporary Placement
• Temporary Staffing
• Sourcing
• Management
• Human Resources
• Staffing Services
• Hiring
• Team Building
• Employee Relations
• College Recruiting
• New Hire Orientations
• Job Fairs
• Talent Acquisition
• Applicant Tracking Systems
• Benefits Administration
• Technical Recruiting
• Internet Recruiting
• Screening Resumes
• Resume Writing
• Screening
• Job Descriptions
• Permanent Placement
• Employee Benefits
• Talent Management
• Hris
• Employee Engagement
• Cold Calling
• Workers Compensation
• Fmla
• E-Verify
• Worker's Compensation
• Unemployment Claims
• Googleologist
• Human Resources Information Systems (Hris)
• Interviewing