Crystal Lund
Enterprise Content & Communication Management Specialist @Bridge Healthcare Partners
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WORK HISTORY
Enterprise Content & Communication Management Specialist @Bridge Healthcare Partners
US
Utilize change management techniques and user centered design to increase SharePoint intranet site usage and company message read rates.* Acts as brand manager to ensure all internal communications and client training materials adhere to company branding and style guide requirements.* Implement change management campaigns for company projects and strategic initiatives with timely and relevant communication, training, and SharePoint information hubs to ensure staff are well informed, comfortable, and prepared.* Develop training materials, translating complicated industry jargon into user friendly cheat sheets, micro learning sessions, and in-depth technical training that increase staff confidence and competencies for increased ROI for company applications.* Manage organization document life cycle by incorporating SharePoint meta data, automation, library structure, and naming conventions.
EDUCATION
American University
NA, Foreign Policy
The College of St. Scholastica
Bachelor of Arts, Communication and Theater Arts
Microsoft
App-In-A-Day, Microsoft PowerApps
University of Minnesota
NA, English
SKILLS
ABOUT CRYSTAL LUND
A unique blend of communications, sales and marketing, project and event management, and IT with the knowledge of how to apply for-profit skills successfully in the non-profit world. Proficient at translating difficult information into everyday language that users can understand. Skilled public speaker and presenter with over twenty years presentation experience. Specializing in user-centered design, change management communication, and technical training with a focus on Microsoft 365 applications.Key skills: User-centered design Change management communications IT/Technical training Project planning IT training Microsoft Office 365 Organization and efficiency
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